A Framework for Business End Users

The useful conceptual framework that organizes the knowledge in this outlines what end users need to know about information systems. It emphasizes that you should concentrate your efforts in 5 areas of knowledge:

• Fundamental behavioral and technical concepts that will help you understand how information systems can support tha business operations, managerial decision-making and strategic advantage of business firms and other organizations.
• Major concepts, developments, and management issues in information technology.
• The major uses of information systems for the operations, management, and competitive advantage of an enterprise.
• How end users or information specialists develop information systems solutions to business problem using fundamental problem-solving and developmental methodologies.
• The challenges of effectively and ethically managing the resources and business strategies involved in using information technology at the end users, enterprise, and global levels of a business.